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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3999 Views
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  • 5 kudos

Outside temperature shown by two thermostats

I have two nest learning t'stats, one in Canada and one in Florida. Both climates are different; however, the app and the t'stats will only show the outside temperature for one, based on my address (Canada in my case). Is there anyway to set up the a...

MartinW by Community Member
  • 124 Views
  • 0 replies
  • 0 kudos

Thermostat not working

The thermostat needs to reboot before my heat turns on every other day. This happen after the last update, the temperature drops below the set temperature and the heat doesn’t run. I thought it was furnace at first but everything works after I reboot...

Ric88 by Community Member
  • 673 Views
  • 2 replies
  • 1 kudos

Nest learning thermostat heating with system off

I've had my Nest installed for over 2 years with no issues. Recently, I've noticed odd behavior that has not happened before. I have my system set to off (because right now the windows are open at my house). However, the heating system is turning on ...

No power to boiler

Hopefully something daft I’ve missed… I’m replacing a wireless Horstamann thermostat with my new Nest Thermostat E. I’ve followed the instructions in connecting and setting up the devices to my app and all works well. I’ve then attempted to connect t...

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Lenodski by Community Member
  • 163 Views
  • 0 replies
  • 0 kudos

Heatlink stopped working

My heating and hot water has stopped working. Looks like the issue is with the Heatlink it has stopped working and is completely unresponsive, the learning thermostat is showing a H72 error. There is power into the heatlink (I have checked the circui...

stussysoil by Community Member
  • 771 Views
  • 10 replies
  • 0 kudos

Controlling multiple thermostats simultaneously

I have two Nest Learning Thermostats in my house and I can control them individually within my Nest app. Does anyone know a way that I can have a "master control" - so if I want to set both thermostats to the same temperature I can do it without chan...

EyeDoc123 by Community Member
  • 189 Views
  • 0 replies
  • 0 kudos

Hot water and heating comes on when i boost the hot water

I have wired up up nestlink and nest thermostat is connected remotely to heatlink. But when I boost hot water on nest the boiler and heating and hot water comes on. Have I wired something up wrong on my heatlink or is it the type of heating system I ...

LeeH by Community Member
  • 698 Views
  • 3 replies
  • 0 kudos
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