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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 0 replies
  • 6 kudos

Nest thermostat

I have a nest thermostat and on the app it keeps showing if I am home when I am not. How can I fix this?

caroc14__ by Community Member
  • 0 replies
  • 0 kudos

Nest Thermostat Indoor Temp off

I have 2 Nests and both are reading the wrong indoor temp. It says 74 in my house but my other accurate temps say it's 72. What could possibly be causing them to read high? I'm severely disappointed in these products so far.

Regroup thermostats in home

I have three nest thermostats. When I added the last one, I inadvertently assigned it to a different home name. How can I reassign that thermostat in the app to the original name? (Note: these all are in the same physical house.)

Nick51 by Community Member
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  • 0 kudos


Installed a nest third generation learning thermostat. Receiving an error code e- 79 telling me there’s no power to the C wire. When checking with a multi meter both R and c are measuring voltage. Have re-checked connections and made sure copper wire...

DRT by Community Member
  • 1 replies
  • 0 kudos

Nest support

Is there anybody on hear from nest or Google to support us  

Steph477 by Community Member
  • 1 replies
  • 1 kudos

Heat link stopped working

My Nest heat link has stopped working. No light on it at all and H71 error on the thermostat. Was purchased under 2 years ago. I’ve checked the power and there is power to it and wiring looks ok. Please can I urgently get a replacement?


I just moved into a house with a nest gen 3 I think. Anyway, the house I moved from had a nest learning thermostat as well. When I moved I deleted that address from my account. Now I can’t add the new thermostat at the new house. It says it’s already...

TJs by Community Member
  • 2 replies
  • 0 kudos

Knocked heat link now faulty - can I still leave boiler on?

When moving some things around we accidentally knocked the wire to the heat link, it sparked and now it wont turn on, I will get someone in to fix this. However while I wait, am I able to still leave the boiler on so that our hot water works?

tjcomps by Community Member
  • 0 replies
  • 0 kudos

heat will not run up from eco

We have our nest at a cabin. We keep it at 40 on eco wen not there. It will not turn up using comfort or sleep options from app. When we get there we can manually turn up but that defeats the purpose. We want it warm when we get there.


Hi my thermostat keeps saying in 2hrs+. I connected it through the app and on my phone it’s showing on but no heat is coming through.On the thermostat it’s showing on in 2 hrs +. I switched it on at 3pm got home at 6:15 pm and still no heat. My house...

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