Your Thermostat wasn’t fully set up

[Reluhcs]

Hello everyone, I installed a google nest thermostat in our family vacation home. There are 4 users that can control the the google home apps. 2 of the 4 users keep getting an error message when they click on “thermostat”. 

“Your thermostat wasn’t fully set up. To set up your thermostat, you’ll need to remove it from your home and start setup over again. You won’t lose your wiring and equipment set up.”

The other 2 users can open the thermostat app and control the nest no problems. Also, the 2 that are having issues have their app updated. Will removing them from the home app and reinstalling work? I haven’t tried that because we aren’t currently at the home. 

[DD8]

Make sure you have your address in your app

[Jeff]

Hi Reluhcs,

I just wanted to jump in real fast to see if you saw DD8's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Reluhcs]

Hello Jeff,

I have not had a chance to ask the two household members having trouble if they have the address in their app. I will respond with an answer one way or the other when I do. 

[Jeff]

No problem, Reluhcs. Just give us an update when you get a chance and we can pick things back up at that point.

Thanks,

Jeff

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @Jeff.
@Reluhcs, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Reluhcs]

Hello,

I checked the app on their device to confirm if they had the address or not per DD8’s suggestion. And they do indeed have the address in Settings, Home Information. They still cannot access the thermostat in google home. But are able to access to the wifi points within the app. 

[Jhonleanmel]

Hi Reluhcs,

Thanks for getting back to us.

Could you factory reset your Nest Thermostat and remove it from the app? Here's how: How to restart or reset a Nest Thermostat

Keep us posted.

Best,

Mel

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mel's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Markjosephp]

Hello Reluhcs,

I just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

Best regards,

Mark

[Reluhcs]

Hi Mark,

I did see Mel’s factory reset recommendation. I have not had the opportunity to try that yet because it is the thermostat in my second home. 

Thanks,

Nick

[Markjosephp]

Hi there,

Thanks for getting back to us, and I understand that you haven't tried the step yet.

No worries! You can continue troubleshooting whenever you're available. Also, please keep us posted on how it goes, and we would be glad to know what the result would be.

Best regards,

Mark

[Markjosephp]

Hello Reluhcs,

Checking back in—how's it going? Have you successfully added your Nest thermostat? Let us know so we can assist you right away.

Best regards,

Mark

[Markjosephp]

Hi Reluhcs,

Chiming in to check if you have additional questions or concerns as we will be locking this thread within 24 hours.

Best regards,

Mark