Offline nest thermostat

[Acastell]

My nest screen is blank other than the best logo. The app says I’m offline. I have no heating or hot water and can’t put it in any other way. I have recharged the nest as the green light is flashing but it is not updating or switching on. We had this problem in April and you had to send us a new one. Getting frustrated 

[Markjosephp]

Hello Acastell,

I'm sorry for the trouble this may have caused you — let's see what's going on.

A few questions:

1. What type of Nest thermostat do you have?
2. Are you getting any wiring report or message code?
3. Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?
4. How long did you charge with a USB cable?

Try the troubleshooting steps here and let is know how it goes.

Best regards,

Mark

[Markjosephp]

Hi Acastell

Checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[Markjosephp]

Hi Acastell,

It has been a few days since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.

Best regards,

Mark