Offline on the application

[Itshenryg]

• My Google Nest on the Google home app keeps saying the thermostat is offline but the actual thermostat shows it's online.  It gets back online when I restart the thermostat but goes back to offline.  Can someone advise what can be done?

[Jenelyn_O]

Hi Itshenryg,

Thanks for reaching out. I'm sorry for the delay. Connection interference could cause your Nest Thermostat to go offline in the app such as Cordless phones, Bluetooth devices, and baby monitors and other Wi-Fi devices. A few questions: were there any instances that your thermostat shows low power? How far away is your thermostat from the router? Also, try to use a different mobile device and install the Google Home app and see if it would show offline.

Best,

Jenelyn

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan