Old alert: A/C system failed to cool your home

[homechicken]

About a year and a half ago, in the middle of a heat wave, my A/C system died. Nest sent me the "failed to cool your home" alert, and it's been on my monthly report ever since. I have replaced my A/C since then, but have found no way to acknowledge the alert or dismiss it. Is there a way to stop seeing the alert in my monthly summary email?

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. For better understanding, could you please take a screenshot of the alert that you keep receiving every month and share it with us? 

Best,

Jenelyn

[homechicken]

I have a 3rd gen. Nest Learning Thermostat, and the alert is in the monthly email, not on the device. https://photos.app.goo.gl/yrhEuLdGvvWJsoYo9

https://photos.app.goo.gl/CFufdmenLeGZNGPNA

https://photos.app.goo.gl/7zRgW2U7SfH2XFCu8

I live 90 miles south of the Canadian border, and can guarantee I'm not running my A/C in January. Or February, March, or April, yet each month my report warns me that an alert was sent in the previous month that my A/C failed to cool my home. This happened for real once, in the summer of 2021, and I've been getting the warning each month since then.

[Jenelyn_O]

Hi homechicken,

Thanks for the additional information. Let's give these steps a whirl: 

1. Disable and enable your HVAC monitoring alert in the Nest app.
2. Once done, uninstall and reinstall the app. 
3. Monitor if the issue persists.

You can visit this support article for more information. 

Regards,

Jenelyn

[Markjosephp]

Hello folks,

Thanks for the help here, Jenelyn.

@homechicken, I'm checking back in. Were you able to do the steps above? We'd be glad to hear from you — we'd like to make sure everything is working.

Regards,

Mark

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan