I don't see why I have to buy a new thermostat because you no longer support my older one. At least can I get a discount on a new one or does customer loyalty not exist?
Owners of affected devices should have received an email notification to the email address you used to setup the thermostat with an offer. I'd recommend checking your spam / junk folders. If you can't find the email:
Select a category / product family, and type in a brief description of the issue, then click "Next".
Click "Other".
If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
If you're not signed into your Google account, you won't see the device selection dropdown.
Enter the serial number of your device (if applicable), then click "Next step".
If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
If you're not signed into your Google account, you won't see this step.
Review the available help resources, and if none resolve the issue, click "Next step".
Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
You should have gotten an email. I went searching in my Gmail and found it. I think it’s like 50% off however I am not liking the fourth generation Nest. Not user-friendly
