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Orange glow/light on app wont shut off

Elainaso5
Community Member
  • On app it is staying orange as if heat is on  but on actual thermostat it isnt.. is there a way to restart app or turn off..thank you!!
4 REPLIES 4

xtremeaddiction
Community Member

I have this issue as well, the thermostats are not syncing with the app it would appear

Jhonleanmel
Community Specialist
Community Specialist

Hi folks,

Thanks for posting ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. Since when has this been happening? Also, what troubleshooting steps have you done so far?

Best,
Mel

Hello there,

 

I wanted to stop by and see how I could help.

 

You could try uninstalling and reinstalling the Nest app or the Google Home app and signing in again with the same email account used for your thermostats. Also, restarting your thermostats might help; please let us know if it helps or if the issue still persists.

 

Thanks for assisting, Mel.

 

Regards,

Mark

Hi folks,

 

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

 

Thanks,

Mark