PASSWORD

[Ladyt]

Good afternoon,

I have a nest in my tenants apartment, now I’ve updated my router and the router is saying “ OFFLINE “ .I don’t remember the password for that thermostat, please assist me to change the password so I can put it back on line .

This is very urgent 

Thank you 

[David_K]

Here's how to update the Wi-Fi settings on the thermostat:

https://support.google.com/googlenest/answer/9223192

[MelbaDT]

Hey folks, 

Thanks for answering and for providing the link, davidking. 

Ladyt, I'm jumping in to ensure everything is good here. Let us know if you still need help. 

Best, 

Melba

[MelbaDT]

Hey Ladyt, 

Checking back in — how's your thermostat now?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba