Peak Pricing problem

[VoxAZ]

I have Time of Use pricing from my power company, but discontinued Rush Hour Rewards. We keep the AC set fairly warm during peak time (82℉) but it will often be changed to 84℉ and says "Peak Pricing Until 9:00", the leaf also seems to have a lightning bolt symbol in it
Two problems: 1) I don't want the thermostat changing on it's own and can't find any way to turn that off, 2) Our peak pricing ends at 8:00, so the Nest is cooking us for no reason

[Jchang]

Having the same problem... would appreciate any help

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with more details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[EdwardT]

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Jchang]

Hey there! I am unfortunately still having issues. My thermostat changes the temperature when I don't want it to (either to peak pricing - which I've never set up with my service provider, or to eco). My thermostat can only be controlled thru the Google home app, yet I can't find a setting to override these changes. The only workaround I have found is to set the hold temperature every 24 hours or so, which is not a great longterm solution. We currently have a newborn, so having the temperature suddenly change to 65 or 80 are not safe options right now.

[EdwardT]

Hi Jchang,

Thanks for the response. Just to clarify, do you want to unenroll from the Rush Hour program?

Thanks,

Edward

[Jchang]

We never enrolled in the Rush Hour program, however our device is acting like we have. But yes, we do not want to participate in the program.

[EdwardT]

Hi Jchang,

Thanks for letting us know. We'd like to know more about this. Please fill out this form so we could investigate further.
 

Thanks,

Edward

[EmersonB]

Hi everyone,

@Jchang we haven't received your form — were you able to fill it out? Let me know if you have any additional questions from here.

I appreciate the help, @Edward and @Jake.

Regards,
Emerson

[Jchang]

Just sent it

[EmersonB]

Hello Jchang,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Best,

Emerson