Priblemas de apagado

[Adriana19]

Mi termostato en invierno se apaga sólo, deja de funcionar la calefacción, tengo que encenderlo yo misma desde mi cel. Ademas también sucede que cuando pasas por donde está, que detecta que alguien pasó es que enciende, se activa el NEST sólo sin nadie programarlo, eso no está correcto, necesito que me digan por favor qué debo hacer porque en la app he buscado y no me dice lo que necesito saber. Gracias y Feliz Año Nuevo!!

[EdwardT]

Hi Adriana19,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• What is the power reading of your Nest Thermostat? You can find this information by going to Settings > Technical Info > Power.

Looking forward to your response.

Thanks,

Edward

[Markjosephp]

Hi there,

Thanks for assisting, Edward.

@Adriana19, I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Markjosephp]

Hi Adriana19,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark