Primary heat stuck on electric

[TheBrettYT]

What’s happening is my primary heat is set to electric problem is where the setting for to change it to gas is disabled I tried factory resetting and everything.

[TheBrettYT]

It’s the Heat fuel source it’s just disabled here is a picture.

[PJW111]

I have the same problem...

Did you figure it out?

[bluebird]

I also have this same problem, any luck here?

[Jhonleanmel]

Hi bluebird,

Thanks for reaching out. I'd love to know more about this. Could you share a photo of your current thermostat's wiring? 

Thanks,
Mel

[bluebird]

Nevermind, got it figured out. Turned out to be a problem with the setup. I have an AC unit + gas heater and had been setting it up the heat as single fuel system, but that made the heat only work on emergency. I reset it and set it up as a dual fuel and that allowed me to choose alternate heat as a the primary source so now it ignites the burner for normal heat. Thanks!

[aatienza]

Hey bluebird,

That's great to hear! Let us know if you have other questions as I'll be locking the thread after 24 hours.

I appreciate the help, Mel.

Thanks,

Archie