08-24-2024 12:12 PM
Nest system was working fine. However, just back from few days away and can’t get hot water to work. It says “on” but remains grey on screen and boiler does not fire. When I start heating, the boiler fires and works normally but I can’t get the hot water to work. Please can you help?
many thanks
08-27-2024 03:26 PM
Hi MJS2,
Thanks for reaching out to the Community. I am sorry that your Nest Thermostat is having trouble when getting hot water. But no need to worry, help is here.
Before we get started with further details, let me ask you some important questions
In the meantime, here are some basic steps you can try to troubleshoot the issue:
Restart Devices:
You can check the following article for Domestic hot water control and for Heat Link lights and what they mean.
Please keep me posted.
Regards,
Mario