Hi there,
Thank you for posting in the community. I understand you didn't receive an email with the promotional discount for a Nest Learning Thermostat (4th gen) due to the Upcoming end of support for Nest Learning Thermostats (1st and 2nd gen). I'm happy to assist you.
Could you please confirm the model of your Nest Thermostat devices and if they are still associated or set up to your accounts?
In case you were unable to locate the promo code, could you please check your spam or junk folders? The emails are occasionally filtered there.
If you've already checked and can't find it, or if you were unable to use it for some reason, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
Keep me posted.
Regards,
Anders
