Radiators not coming on. Theromstat is orange, but radiators don't come on

[Stevo70]

Radiators don't come on although nest says it's heating. Heat link is clicking when turning on and off from nest or app, but boiler doesn't kick in. We are still getting hot water!

[Uze]

I am also having this issue 

[Derickf · Accepted solution]

Hi Folks! 

I'm truly sorry to hear that your Nest Thermostat is not turning on the heating. I'll be more than glad to help you to fix this issue.

It is important to me to find the correct troubleshooting for both of you. Could you please reply to the following questions so I can assist you better:

1. What type of thermostat do you have?
2. When was the last time that your heating system had maintenance?
3. Have you had power outages recently?
4. When was the last time that your heating worked?

I’ll be waiting for your reply,

Regards,

Derick.

[Stevo70]

This has now been resolved. It was a loose wire on the Heat Link.

Thanks

[Uze]

Morning 

It's a Google Nest three. It came on accidentally a few weeks ago so I quickly switched off as it was too warm. Now it's cold we need it on. I have on the App put heating on and even turned the thermostat up but it's just on coming on. We have our boiler serviced every year and the hot water is coming on 

[Derickf]

Hi @Uze, 

Thank you for replying back to me. I understand how important it is for you to have heating in your home. Let me help you with your matter.

I have some questions for you: 

Are you able to see any light on your Heat Link? 

Have you checked if the breakers are on? 

Is the Nest Thermostat showing an error code like H71? 

@Stevo70, Im glad to hear that your issue was resolved, remember don't hesitate to contact us back if you need help again with your Nest Thermostat.

I'll be looking for your reply.

Regards, 

Derick.

[Uze]

Sorry should say it's just not coming on