Re adding my nest thermostat to the home app

[Rjvalle]

I had to change internet providers and reconnected doorbell, hub, and all speakers with no problems.  Thermostat removed from app, then recommended to reset to factory settings.  Now will not let me add back.  I have removed batteries, let sit for a few minutes, turned off and on my Bluetooth, tried at least 50 times and just get the dreaded oops something went wrong.  Now I have no thermostat at all because it says complete setup in google home app.  Help please

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn