Refund

[Samnlloyd]

There seems to be so many problems with getting refunds from Google. I’m in the same position Google won’t reply to my messages and they won’t give me my refund from calling out and replacing the nest heat link. What should I do?

[CristianC]

Hey @Samnlloyd,

Thanks for reaching out. I'll look into it for you. Do you have a case number?

[Samnlloyd]

case number is 7-3901000032094

[CristianC]

I've checked your case and it's assigned to our senior team. I left a note on your case to help speed things up. The senior representative will reach out to you as soon as possible. 

[Samnlloyd]

I have emailed this five times over the last three week. No one has even bothered to reply. It’s shocking that such a simple query has taken so many hours of my life to sort out. Looking at the community this has happened numerous times and needs to be looked it. 

[CristianC]

I'm sorry for the delayed response. You can check your emails, you should've received a follow up already.