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Refund

Samnlloyd
Community Member

There seems to be so many problems with getting refunds from Google. I’m in the same position Google won’t reply to my messages and they won’t give me my refund from calling out and replacing the nest heat link. What should I do?

5 REPLIES 5

CristianC
Community Specialist
Community Specialist

Hey @Samnlloyd,

Thanks for reaching out. I'll look into it for you. Do you have a case number?

Samnlloyd
Community Member

case number is 7-3901000032094

CristianC
Community Specialist
Community Specialist

I've checked your case and it's assigned to our senior team. I left a note on your case to help speed things up. The senior representative will reach out to you as soon as possible. 

Samnlloyd
Community Member

I have emailed this five times over the last three week. No one has even bothered to reply. It’s shocking that such a simple query has taken so many hours of my life to sort out. Looking at the community this has happened numerous times and needs to be looked it. 

CristianC
Community Specialist
Community Specialist

I'm sorry for the delayed response. You can check your emails, you should've received a follow up already.