Remove second login (Not in family or friends) from nest app.

[MoodyMe]

Hello

i recently changed broadband provider and when reconnecting Nest Thermostat, it created a second login for me… not family or friends. See screenshot. Please can someone explain how I remove this second account? 
Note, I want to keep’Moody’ and remove’xxxx Lane’ 

oh. I can’t share the screenshot! So firstly, how do I add a screenshot to my question here please? 

Thank you so very much. 

[MplsCustomer]

@MoodyMe 

If you are logged into this forum (by clicking on the blue profile in the upper right corner), you will then see a camera icon at the top of the Reply window.

However, it seems that using that feature has been broken the last 2 days.  I've tried uploading a screen shot of how it is supposed to work, and the upload fails repeatedly.

[ByronP]

Hi MoodyMe,

Thank you for posting in the community. I apologize that after you reconnect your Nest Thermostat, it creates a new account. I appreciate the help, @MplsCustomer. I understand how frustrating this can be. Help's here.

In order to submit a screenshot or picture, here is the icon to submit it after you create a new post:

For your concern about the second account created, please answer the following questions:

• What type of Nest Thermostat do you have?

• Are you using the Nest app or Google Home app?

• Are you able to sign in using your original account?

Please keep me posted; I'll look forward to your response.

Regards,

Byron