Reset Nest Learning Thermostat

[ShadowLynk]

Hello,

I put a pin on my Thermostat but do not remember it. Unfortunately I forgot to reset it through the app before factory resetting my Nest Wi-fi. 

I can't add Wi-fi because of the pin, I cannot use the Nest app to reset it and I've tried to hold down device itself but that doesn't remove the pin. 

How do I have factory reset the thermostat? 

[RXShorty]

Hi @ShadowLynk 

You are able to reset your Nest Thermostat:

1. Press your thermostat ring to open the Quick View menu.
2. Choose Settings .
3. Turn the ring to Reset and press to select.
4. Choose option: All Settings

For more information: https://support.google.com/googlenest/answer/9247296 

[ShadowLynk]

I can't access any settings because of the pin.

[RXShorty]

Hi @ShadowLynk 

I found THIS topic to get it resolved.

You need to contact Google Nest Support to help you.

[ShadowLynk]

Thanks I'll have a look. 

[ShadowLynk]

Got InTouch with support but they had to escalate it with a senior staff so just waiting for an email. 

[Markjosephp]

Hi folks,

Thanks for the help, @RXShorty.

@ShadowLynk, I'm glad that you were able to get in touch with our team to unlock your Nest thermostat. Our team will reach out to you via email anytime soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.

Best regards,

Mark