Resetting my thermostat

[Faith0307]

My friend put a password on my thermostat and it is not connected to the app. I have plugged it into my computer. I can pull up the device on my computer. I just don’t know where to go next.

[SoriaD_]

Hello @Faith0307 

We are so happy to see you here! I apologize for all this inconvenience with the access on your Nest Thermostat. Don't worry, I'm here to help you with that.

If you already connected your thermostat to your computer, could you tell me if you have access to the technicalinfo.PLIST file?

If you see this file, please contact us, and our team will provide you with the instructions to unlock your thermostat. Your community thread is #44909287
 

Feel free to keep us posting if you have more questions. We are here to help you.

Best regards,

Douglas. 

[SoriaD_]

Hello @Faith0307 

We haven't heard from you, let me ask if you filled out our form to contact our specialized team?

We are looking to help you with this situation. Do not hesitate to continue informing us so we can provide you with support.

Best regards,

Douglas.