Returning Nest Thermostats

[Paul68]

Hello,

Back in July I purchased 3 Nest thermostats thru Amazon.  We finally had a electrician show up today, but he informed us we do not have the correct wiring for the Nest and we should stick with what we have.

Because it has been so long, Amazon will not take them back.  They are all still in their original boxes with the clear plastic wrap on them.

Amazon said Google would be able to handle the return, but the phone number they gave me to does not work.  I tried to resolve thru this website and I tried to call a phone number provided on this site but that went to nowhere.

Are there any suggestions on how I can return these 3 units?  I hat the thought of $270 going down the drain.

Thank you in advance for any assistance.

[Markjosephp]

Hello Paul68,

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with the Nest Thermostats purchased through Amazon. We understand the frustration of encountering compatibility issues and the challenges you've faced in attempting to return the items.

To assist you further, our friends at Google Store should be able to help you with the return and refund requests. Please let us know if there's anything else we can do to assist you.

Regards,
Mark