11-19-2022 08:07 AM
I am trying to use a routine to make sure the heat schedule in my second home is set to Eco schedule when I’m “Away”. This keeps the house at a low temperature but above freezing when I’m gone. When I’m “Home” the comfort schedule is activated and the heat goes to higher temperature. This seems to work fine most of the time. But every so often, the routine just stops working. Nest knows that I am “Away” but it runs the Comfort schedule.
I am guessing this is a bug that has to do with software updates messing up the state of the routine. Does anyone know how to deal with this? It supremely annoying and expensive to me since I’m paying for heating that isn’t needed when this happens!!!!
11-23-2022 04:10 PM
Hi Mateohoward,
Thanks for reaching out. I'm sorry to hear that you're having an issue with the routines of your Nest Thermostat. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
12-01-2022 10:47 AM
Hey there,
I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
12-02-2022 10:47 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake
12-02-2022 11:51 AM
Hi Jake, thanks for following up.
Does this have to do with automated firmware updates causing the thermostat to reset in the wrong state? Here is what I am thinking:
1) my routine triggers a shift to ECO when Home/Away status changes from Home to Away
2) if the thermostat resets (perhaps during a software update) and turns to "Comfort" without also setting the Home/Away status "Home", there is nothing to trigger the routine to make it go back to ECO.
3) NOTE: By toggling status from Away to Home and back to Away, the nest will go back to ECO setting
though I'm away, there is nothing to trigger the routine to trigger
12-08-2022 01:50 PM
Jake, did you get this response? Any idea how to fix this?
3 weeks ago
Hey there,
Sorry for the late reply. I wanted to follow up. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
2 weeks ago
Yes. I am still having the problem. I also opened up a new thread since I thought maybe this one is closed. Is there a way to do this chat that would provide faster communication loop?