Routines stop working to control temp schedule

[Mateohoward]

I am trying to use a routine to make sure the heat schedule in my second home is set to Eco schedule when I’m “Away”. This keeps the house at a low temperature but above freezing when I’m gone. When I’m “Home” the comfort schedule is activated and the heat goes to higher temperature. This seems to work fine most of the time. But every so often, the routine just stops working. Nest knows that I am “Away” but it runs the Comfort schedule.

I am guessing this is a bug that has to do with software updates messing up the state of the routine. Does anyone know how to deal with this? It supremely annoying and expensive to me since I’m paying for heating that isn’t needed when this happens!!!!

[EdwardT]

Hi Mateohoward,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the routines of your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How often does this happen?
• Are you using both your phone and thermostat for presence sensing?

Looking forward to your response.

Thanks,

Edward

[Jake]

Hey there,

I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[Mateohoward]

Hi Jake, thanks for following up.

• According to the device information in my app the next is Model: Thermostat-1.4, Software Version: 1.1-11
• The problem seems to happen every few weeks. In fact, I just checked my app and it seems to have happened again this last Tuesday... Tuesday the 29th during the 12-1AM hour.
• I'm have presence sensing on for both phone and thermostat. No one has been at the house for the last several weeks.

Does this have to do with automated firmware updates causing the thermostat to reset in the wrong state? Here is what I am thinking:

1) my routine triggers a shift to ECO when Home/Away status changes from Home to Away

2) if the thermostat resets (perhaps during a software update) and turns to "Comfort" without also setting the Home/Away status "Home", there is nothing to trigger the routine to make it go back to ECO.

3) NOTE: By toggling status from Away to Home and back to Away, the nest will go back to ECO setting

though I'm away, there is nothing to trigger the routine to trigger

[Mateohoward]

Jake, did you get this response?  Any idea how to fix this?

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Mateohoward]

Yes. I am still having the problem.  I also opened up a new thread since I thought maybe this one is closed.  Is there a way to do this chat that would provide faster communication loop?