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Runs out of charge and won’t connect to network

Lukedubai1973
Community Member

I bought 6 Nests. One now wont connect to WiFi and needs external charging every 2 days. I have tried to contact support but for chat never connects and no matter what time I request a call it says it is outside of hours. 

1 REPLY 1

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@Lukedubai1973 

How are they wired?

Is there a C wire installed?

Which thermostat model do you have?

How to tell which Nest thermostat you have 


To ensure that I see your reply, please tag me using @Patrick_Caezza