Rush hour rewards

[Jmontes75]

I can not believe how many people are complaining about this same issue. I have tried numerous ways to contact Google by phone and the so called "help center". I just want to unenroll from this program. It has messed up my AC had to replace a capacitor because of the constant adjustment of the thermostat. Ridiculous! I really want this issue resolved!!! Now!!!

[MplsCustomer · Accepted solution]

@Jmontes75 

You're right; Google Nest makes it challenging to unenroll in Rush Hour.

You could try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

It seems to depend on whether you get a knowledgeable customer support rep on the phone.

The customer on this post was on hold for an hour: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Unenrolling-from-NEST-RUSH-HOUR-Rewards-is-R...

On this post, it took about 20 minutes:

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Unenroll-Rush-Hour-Rewards/m-p/456000

[MplsCustomer · Accepted solution]

@Jmontes75 

You're right; Google Nest makes it challenging to unenroll in Rush Hour.

You could try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

It seems to depend on whether you get a knowledgeable customer support rep on the phone.

The customer on this post was on hold for an hour: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Unenrolling-from-NEST-RUSH-HOUR-Rewards-is-R...

On this post, it took about 20 minutes:

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Unenroll-Rush-Hour-Rewards/m-p/456000

[Jmontes75]

Hey thank you. I finally got a hold of someone. Got transferred on hold now to speak with the department that handles the unemployment of the program, hopefully this works. Thank you very much.

[Jmontes75 · Accepted solution]

It worked!!!! After months of holding and numbers not working. You are awesome!!!!

[zoeuvre]

Hi folks, 

@Jmontes75, awesome! I'm glad that everything has been sorted out. In the meantime, I'll go ahead and lock this thread within 24 hours. If you run into any more questions in the future, please feel free to create a new thread.
 

Thanks for your help, @MplsCustomer. 

All the best,

Zoe

[Jmontes75]

Thanks again. All is good.

[zoeuvre]

Hi Jmontes75,

Sound's Great! I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or other concerns in the future.

Cheers,

Zoe