Unenrolling from NEST RUSH HOUR Rewards is RIDICULOUSLY HARD!

[JbalColgate]

On hold for 1 hour to unenroll from this bull**bleep** "Rush Hour Program" 

this is UTTER BS! why the first custeomer service guy is unable to un enroll?? he had to put me on hold for an hour and "ELEVATE" my case for someone to  "CHECK THE UN ENROLLMENT PROCESS"

Bunch of BS!

[MplsCustomer]

@JbalColgate 

It must depend on which customer service rep happens to take the call. On the post below, the customer was able to unenroll in about 20 minutes. There are numerous posts in this forum about the challenges of unenrolling from Rush Hour.

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Unenroll-Rush-Hour-Rewards/m-p/456000

[Markjosephp]

Hello everyone,

I wanted to ensure that everything was covered here.

@JbalColgate, I'm sorry you have to experience this, and we hope you can have a better time. We have a designated team that handles this type of request. It is possible that they do receive a high volume of calls during those times. Please try reaching out to them again and letting them know your inquiry so they can forward it right away to the correct department.

I appreciate your input here, @MplsCustomer.

Let us know if you have any other questions or concerns.

Regards,
Mark

[Markjosephp]

Hey JbalColgate,

Checking back in — how's it going? Have you tried reaching out to our team to cancel the Rush Hour Rewards? Please let us know if you have any other questions or concerns.

Regards,

Mark

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate the help, @MplsCustomer and Mark.

Best,

Jenelyn

[JbalColgate]

Yes, thank you, its been taken care of..

[Jenelyn_O]

Hey JbalColgate,

Thanks for letting us know. I'm glad to hear that. We'll go ahead and lock this thread in 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread. 

Cheers,

Jenelyn