07-24-2023 08:22 AM
I have two HVAC systems with two Nest thermostats which have worked great for a few years. One of them went off line and the screen is blank and has a blinking green light. I tried charging with the thermostat with a cable and performed a restart and reset and the same problem exists. When I connect the 2nd thermostat to the base of the 1st thermostat with the problem, the system works fine. I think the inoperative thermostat is locked in an update cycle that I am unable to fix.
07-27-2023 03:27 PM
Hi Darent,
Thanks for reaching out and for being a step ahead of us. Please verify that your Nest Thermostat mounts (can get detected by a computer if it’s connected via a micro-USB cable).
If the Nest drive mounts:
Best,
Jenelyn
07-30-2023 05:08 PM
Hi there,
It's me again! I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Jenelyn
07-31-2023 05:10 PM
Hey Darent,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.
Regards,
Jenelyn