Thermostat lost connection to WiFi?

[JustJane]

Thermostat lost connection to WiFi? Followed Google directions and removed from app, now can't add it back, can't find WiFi that it has been connected to for 6 months! Restarted modem, reset Thermostat, even reset fuse box connections. Everything else working great, even the three temperature sensors!Multiple error codes; nest.com/5, nest.com/15 Nothing has worked.

NO WiFi CONNECTION! I'm learning that the Nest Thermostat is useless!

[Jenelyn_O]

Hi JustJane,

Thanks for reaching out and for being a step ahead of us. I'm sorry for the trouble this has caused you. What type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. 

Please try to connect your thermostat to your mobile hotspot to isolate it further. Check for sources of interference. Wireless interference causes difficulty for devices to connect to a Wi-Fi network, unexpected interruption, and slow Wi-Fi connection. Devices or appliances that emit signals (such as baby monitors, microwaves, cordless phones, etc.) can cause wireless interference. Thick walls or objects that block the connection between 2 devices can also cause interference.

If the issue persists, please take a screenshot of the messages or codes you received and share it with us. 

Best,

Jenelyn

[JustJane]

Thanks for responding. LuckilyI swapped it out with my friends to test my Nest Generation 3 Learning Thermostat. My friends worked PERFECTLY! Which tells me that my nest thermostat is at Defective.

How do I get a replacement? I just purchased this one a few months ago.

[Jenelyn_O]

Hi JustJane,

Thanks for letting us know. Please fill out this form as I'll hand it  over to our team for more options. Please let me know once you're done.

Regards,

Jenelyn

[Jenelyn_O]

Hi there,

It's me again! I just want to check if you managed to fill out the form. Please let us know if you're done.

Thanks,

Jenelyn

[JustJane]

yes twice

[Jenelyn_O]

Hey JustJane,

Thanks for letting me know. I just received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Cheers,

Jenelyn