Second Nest thermostat failed

[lvanhelden]

I purchased a Nest thermostat shortly after I moved into my home in November of 2021.  After 2 months in January it failed.  At first I did not realize it was an issue with the Nest, but a service call from an HVAC company cleared that up.  They reinstalled the old original thermostat.  In the meantime I got in touch with Google that provided me with a replacement for the failed Nest under warranty.  This was reinstalled and lasted one year and two weeks until early February 2023 (out of warranty).  Another service call to the HVAC company confirmed my suspicion, it was the Nest Thermostat that again failed.  Each HVAC service call cost over $200, so I cannot say that Nest Thermostats have saved me much money.  I do not have the impression that Nest Thermostats are of good quality, so I am switching to another brand.

[Jenelyn_O]

Hi lvanhelden,

We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. This is not the experience we want you to encounter, but we hope we can change your mind in the future. 

Best,

Jenelyn

[Jenelyn_O]

Hi lvanhelden,

I wanted to follow up and see if you still need help. Please let me know if you're still having any other concerns or questions as I'll be willing to assist you further.

Best,

Jenelyn

[lvanhelden]

Still working with Google support.  No change, waiting for a replacement back plate.

[Jenelyn_O]

Hey lvanhelden,

Thanks for keeping me in the loop. Upon checking, your Nest Thermostat is still in transit. Once your device is received by the warehouse, your replacement will be processed. Please keep an eye on your inbox or emails for any updates. 

Best,

Jenelyn

[Jenelyn_O]

Hi lvanhelden,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[lvanhelden]

Still waiting for a confirmation from Google that you have received my return.  According to Fedex it was returned on 2/23/2023, but the Google RMA status has not updated yet.

[Jenelyn_O]

Hey Ivanhelden,

Thanks for the update. We'd like to investigate this case for you. Please fill out this form and let me know if you're done.

Best,

Jenelyn

[lvanhelden]

Filled out the form.

[Jenelyn_O]

Hey lvanhelden,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Best,

Jenelyn