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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4666 Views
  • 0 replies
  • 5 kudos

Heat Link not working

My heat link for the upstairs heating has stopped working just 2 months out of warranty. I have had an electrician round to look at it after I have tried all possible fixes and he has confirmed that the heat link is faulty and needs replacing but whe...

MickL by Community Member
  • 511 Views
  • 4 replies
  • 0 kudos

Nest blank

My nest is blank, no heating and no activity at the main nest in airing cupboard

Janee by Community Member
  • 345 Views
  • 3 replies
  • 0 kudos

Failed Heatlink

Why oh why are Google unable to replace the heatlink unit that is faulty. It seems they are quite willing to sell their product but not support it when things go wrong ???

Eddie113 by Community Member
  • 423 Views
  • 3 replies
  • 0 kudos

Nest 3rd Gen - no power if t1 and t2 are connected.

I bought a used Nest 3rd Gen from CEx (This may be where the problem arises! )Trying to install it in place of my current thermostat:I found the mains voltage Live and Neutral wires in the wiring of my cylinder and instead ran them to the Heat Link. ...

b3nb123 by Community Member
  • 1928 Views
  • 3 replies
  • 0 kudos

Incorrect temp reading on nest

I just installed the nest thermostat and it says the inside temp is 77. This is off by at least 10 degrees. How do I re-calibrate it?

Celine by Community Member
  • 14737 Views
  • 56 replies
  • 13 kudos

Return Nest Thermostat

My current thermostat and heating system are not compatible with the Nest thermostat. I want to return the device however, there are no clear instructions on where to send it back to and no phone number. Can anyone assist?

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