Seeing up New Nest thermostat

[rgaila]

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Original Poster: Gio Fausone 

I created a new email account with Gmail and it will not sync

[rgaila]

Hi Gio, 

Thanks for reaching out to us and welcome to our community! I'd be happy to look into this for you. 

Can you clarify a few details for me? 

• Did you have an old account associated with any previous Nest device? 
• Are you receiving specific error messages about being unable to sync? 
• Which step are you on in setting up your thermostat? 

I look forward to your response and to resolving this issue together. 🙂 

-From Ai, Community Specialist.