Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Troubleshoot setup: Nest Thermostats
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest wiring compatibility
Looking to see if and how I can wire my nest thermostat to this existing wiring
New nest thermostat
I had my nest thermostat paired with my phone. I then tried to connect with my husband‘s iPad, which didn’t work. Now I am trying to repair it with my phone and my phone does not recognize it. The thermostat does say that it is connected to the appro...
Nest Thermostat Cooling & Firmware
My upstairs (heat pump) HVAC system has been working correctly since installation in mid-2022. Last week, it stopped cooling. I had a technician come out to check the system, and he said that the thermostat was no longer sending the cooling signal to...
Thermostat not controllable via Google Home
Thermostat newly installed and replaces former gen 2 thermostat. I see it in the Home app, but when I try to access it, the app displays a blank screen. called customer service 2 days ago. They helped me delete the device and my home and to set every...
Nest thermostat 6.2.27 will not connect to Wifi
My nest will not connect to wifi. I have tried everything and have not gotten a response. Ive even reached out on twitter. This nest cost me more money due to not being able to set up schedules and it always defaults to auto learn schedules…. Please ...
Oct 25 cut off
I received a email notice that my 1 Gen & Gen 2 Nest thermostat will lose remote and app functionality unless I upgrade to a new model. While Google has offered a $80 discount, compared to Best Buy Web price, now I’m forced to replace my 2 Nest Therm...
Nest 4th gen display
Hello, We just got a 4th gen and i’m trying to get the signification of the different icons on the thermostat display, is there a ‘’place’’ where it’s listed?? Thanks!
Link 4th generation thermostat to Alexia
Having difficulty linking 4th generation thermostat to Alexia. Alexia recognizes my two third gen thermostats. Google Home recognizes my 4th and two 3rd gen thermostats. Help requested.
Nest compatibility with new HVAC
We had a new HVAC system installed and we are having issues the HVAC techs can't seem to fix. We have had a Next 3rd generation that worked great with our old system (1 stage heating, 1 stage cooling).Our new American Standard Gold system has 2 stage...
Forced Nest Thermostat Upgrade – $90 "Discount" Still Leaves Me Paying for Something I Didn't Want
I recently received notice that my 2nd Gen 2012 Nest thermostat will lose remote functionality unless I upgrade to a new model. While I appreciate that Google offered a $90 discount, the new model Gen 4 still costs $219, meaning I’m being asked to pa...
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