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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4622 Views
  • 0 replies
  • 5 kudos

Resolved! Nest thermostat phone app malfunctioning

We have been gone several weeks from home. Now home, my Nest app on my iPhone shows one zone heating on (orange), but wall Nest stat indicates not heating. Temperatures on this zone, and the other zones are all accurate. Schedules all seem to be work...

DFL by • Community Member
  • 95 Views
  • 2 replies
  • 0 kudos

Outside unit fan making noise after installing Nest

Ever since I installed the Nest Thermostat, the fan in the external unit is making a noise (when on) as if it is hitting something. There are no obstructions to the fan visually and it seems odd to me that this issue occured as soon as I changed the ...

aagam2 by • Community Member
  • 80 Views
  • 1 replies
  • 0 kudos

Nest learning thermostat app

I recently had a power outage of 4 hrs. I used to open my app with Face ID and have forgotten my password. I have tried re-installing the app.My thermostat is still working says network and app connected. If I try to use forgot password on nest accou...

KathrynM by • Community Member
  • 67 Views
  • 1 replies
  • 0 kudos

Google Nest Thermostat Matter QR code

Hello, I have a Google Nest Thermostat (ga02081-us) that I want to add to my matter network. Where can I find the Matter QR code? It is not on the box (although there is a matter symbol), and the QR code on the thermostat is not Matter.Or, where can ...

gar1159 by • Community Member
  • 90 Views
  • 1 replies
  • 0 kudos

Nest Thermostat Offline NOTHING FIXES IT FOR LONG

My Nest gen 3 learning thermostat has started dropping offline from the app. This is a new thing, I’ve had the device for probably close to 2 years with no problems. I’ve tried EVERYTHING I can from resetting modem, restarting nest (that was working ...

Noelleym by • Community Member
  • 138 Views
  • 6 replies
  • 0 kudos

Unable to connect to Wifi - what am I missing??

Hi everyone, am attempting to help my elderly parents with their Nest and although we've reset the thermostat and the heat link without issue, we cannot get the thermostat to connect to the router even when it is sat next to the router. The app is sa...

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