Set temp not maintained

[Ermi2501]

I have a google nest thermostat on the upper level of my house which set to a daily temeprature of 76 but it always goes up to 80 or 81 during the day when the outside weather is really high. I have changed the daily schedule to be 76 but that is not maintained throughout the day but it goea to 76 during the night thou. I have a different and older thermostat on the lower level and its working fine and it automatically starts ans stops to maintaine the set temeprature during night and day. I cant figure out why the newer and smart version is not doing that on the level where its needed the most. Please advise. Thanks.

[luciaaa]

Hi Ermi2501,

Thank you for posting in the community! I’m truly sorry to hear the thermostat is not keeping the correct temperature and changes unexpectedly. I’m happy to assist you!

To better assist you, I have some questions about your device:
 

• What type of thermostat do you have? 
• When did the temperature start to change unexpectedly?
• Are you receiving any error codes?

In the meantime, I recommend you follow these troubleshooting steps:

• Turn off eco mode.
• Reset Schedule on the Nest thermostat 2020 or Nest Learning thermostat and Nest Thermostat E.

Keep me posted.

Best regards,

Ana.