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Sharing a Thermostat and Home App Issue

RadioRanger
Community Member

I have successfully added a new nest at a seperate house.  I now want to share it with some others.  But I only want to share the new thermostat, not my existing home thermostat.

 

I found these instructions:

 

Give someone Full Access
  1. Open the Nest app.
  2. If you have more than one home in the Nest app, make sure that the one you want to grant access to is active on the app home screen. ...
  3. Tap Settings. ...
  4. Tap Family & Guests . ...
  5. Tap Add a person.
  6. Enter the person's name as you'd like it to appear in the app and tap Continue.

I'm good up to #3.  I hit the gear symbol and look for Family and Guests and hit the wall.  I do not see such an option.

In addition, when I go to the home app on my phone the new thermostat shows offline while it is online in the Nest app on my phone.

There is a disconnect somewhere.  How do I resolve this.

Thanks

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