Showing offline after last software update

[Gfcosta2003]

My thermostat started going offline often after the last software update on March 3rd, 2023. No changes on my network devices, I haven't changed the router location or the thermostat location. I noticed some people reporting similar problem. Any idea on what can be done to fix this issue?

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. I'm sorry for the delay. A few questions: what type of Nest Thermostat do you have? You can check out this link to know what type of thermostat you have. Do you have a C or common wire on your thermostat? Were there any instances that your thermostat shows a low battery? 

Best,

Jenelyn

[Jake]

Hey there,

I wanted to check in and see if you managed to see Jenelyn's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[EmersonB]

Hello everyone,

@Gfcosta2003, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jenelyn and Jake.

Regards,
Emerson