Something went wrong with Nest error message

[dave_in_TX]

When trying to use a Google Assistant ( I have two hubs, a mini and a speaker ) to turn the thermostat on or off I get the "Something went wrong with Nest error message." I can turn the temperature up and down with voice commands but turning it on and off gets the error message.

Any ideas?

[MelbaDT]

Hey dave_in_TX, 

Sorry to hear about your experience but thanks for reaching out. 

A few questions — were you able to use this same command before on your Google/Nest speakers and displays? If yes, when did this start happening? Also, what exact command are you using? 

Please tell me more so I could check on it further. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's it going? Still need our help?

Best, 

Melba

[dave_in_TX]

A few questions — were you able to use this same command before on your Google/Nest speakers and displays? If yes, when did this start happening? Also, what exact command are you using? 

Yes I was able to use the command set the nest to off or on and it worked. After the last Android Update that function stopped working.

The command I was using was:  Hey Google... set the nest to off

Dave

[Jeff]

Hi dave_in_TX,

Sorry again for the difficulty using voice commands. As it's been a little while since we looked at this and we've seen some app updates recently, I wanted to follow up and see if those updates smoothed things out for you or to see if you were still seeing the same issue. If you're having some trouble still, let me know and I'll be happy to work with you on this.

Thanks,

Jeff

[Jeff]

Hi dave_in_TX,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
 

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff