“Something went wrong you may need to factory reset this device”

[jkrolling23]

The nest thermostat will not complete the setup with the Google Home app. I get an error in the Google Home app. “Something went wrong you may need to factory reset this device”. However, I cannot do a factory reset because it never completed the setup. And the menu is not enabled on the thermostat to allow me to reset the thermostat.

What do I do now?

[CoolingWizard]

What type of nest thermostat do you have? If you have a nest learning thermostat, all you need to do is press and hold the display down for 10 seconds and it’ll force a restart.

[Patrick_Caezza]

@jkrolling23 

Have you tried restarting it?

Nest Thermostat

1. Pull your thermostat off its base.
2. Remove both AAA batteries.
3. Replace the batteries and press your thermostat onto the base until it clicks into place. 
4. Your thermostat will take a few moments to turn on and restart.

Restarting it will usually make it start the installation process from the beginning if it hasn't yet been completed.

[zoeuvre]

Hi jkrolling23, 

I wanted to check and see if you managed to see the information that Patrick_Caezza and CoolingWizard has shared. Also, makse sure you remove then place the Nest Thermostat batteries after 30 seconds before proceeding in setting it up via Google Home app. 

Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

All thanks for your help here, @Patrick_Caezza and @CoolingWizard. 

Let me know how it goes.

Best,

Zoe 

[Jake]

Hey jkrolling23,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake