Two weeks I ago I posted this asking for help. A Community Specialist responded, asking me to fill out a form and letting me know a member of the senior support team will be contacting me by email.
It's been over 8 days since then and I haven't been contacted. We're in the middle of 90+ degree weather and my thermostat continues to have low battery issues, giving me a "DELAYED" message and not activating the AC when it should be, and disconnecting itself from wifi.
I've been having issues with it within months of first setting it up years ago. I've had to take it down and charge it with a phone charger many times, but it keeps running low again and encountering the same problems. This last time it only took two weeks for the battery issues to start again. It seems clear that this thermostat does not fully function without a C wire to power it, and I don't have one.
Other users have been reporting that when they had the same issue they got an email from Google about their power issues and got an email with an offer to receive a free Nest Power Connector. I never got that offer.
