Just to follow up on this… I spent a good deal of time researching and it seemed my issue was due to my primary google account being a g-suite account. Even if I tried to register with my normal gmail account it would still have the same issue, as the accounts are linked.
I called nest customer service, first gentleman insisted I have to install the thermostat to resolve the issue. I did mention the potential g-suite conflict and pushed back that install could be related (I was really just trying to register my account t at this point). We hung up and I installed the thermostat stat.
I called back and spoke to a woman who repeatedly put me on hold as she tried to look into the issue, ultimately we were disconnected.
Called back again and a different woman ran me through the same questions, she asked if she could transfer me to the thermostat specific help desk… of course.
After a transfer the thermostat specific agent took about 10-15 minutes to come to the conclusion that my issue was the g-suite hosting of the email. His only solution was to create a separate email address to log in and out of when trying to access the app….
I ultimately returned the Nest, went to my local hardware and bought an Emerson product that was installed and functional in under 20 minutes.
How is it possible that google has a product that will not work with Google email addresses???? I have used google for years, and will continue to, but this was one of the most nonsensical and comically bad customer service fails I have seen in a while.
