Temp sensors and thermostat

[Meek9492]

Got a new phone, logged on and found nothing for my nest account using “Google account” none of the products were listed. I was unable to retrieve my old listed equipment. So I reset the Nest thermostat and got it hooked up to my phone so I can control it. Now I have two other separate temperature sensors in rooms, I scan the QR codes and it says they’re connected to a different account. Is there a way I can reset them and add again? 

[MelbaDT]

Hey Meek9492, 

Sorry for the delayed response but thanks for posting.

In order to perform a full reset on your Nest Temperature Sensors, remove the battery from the sensor for 5 minutes and then put it back. However, you also need to unpair it from the account it was connected to before.

Best, 

Melba

[Jake]

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake