Temperature keeps going back to comfort

[Dqparker]

I am using presence sensing based off of my phone.  When I leave, the thermostat goes into economy mode as expected.  It will return to the normal temp before I come home.  I want it to stay at economy temp until I return.   

[gmelanymelissa · Accepted solution]

Hi @Dqparker, 

Thanks for posting here in the community. I'm sorry to hear the comfort mode doesn't work as expected when you return home. Help's here!

To better understand the situation, I'd like to ask a question:

• What is the model of your thermostat? 

Here are some troubleshooting steps you can try:

• Set up Home & Away Routines: You can adjust your Nest thermostat to the right temperature when the last person leaves and when the first person returns. Follow these steps to Set up Home & Away Routines.
• Check your Presence Sensing: This can help your home devices adjust to your needs when you are home or away. Follow these steps to learn about presence sensing and how to manage your data.
• Double-check Nest phone location: Use your phone’s location to help tell when you’ve left home and when you’ve returned. Visit our Help Center to learn more about Nest phone location.

Keep me posted. 

Best regards, 

Melany

[Dqparker]

Model: Thermostat-1.4

presence sensing is configured with home and away routine. It works when I leave by going into eco mode.  But the. An hour later it will go back to comfort temps.  My phone shows as away 

[gmelanymelissa]

Hi @Dqparker, 

Thanks for the follow-up information.

To better understand the situation, I'd like to ask a couple of questions:

• Would you mind sharing a picture of your Nest thermostat?
• What kind of mobile device do you have?

Keep me posted.

Regards, 

Melany

[Dqparker]

Thanks Melany,

I use an iPhone 11 running the latest IOS.

[gmelanymelissa]

Hi @Dqparker, 

Thanks for the information. I'll be happy to help you!

Try the steps here:

• Factory reset Home/Away: Reset your thermostat to clear your personal settings. Follow these steps to Reset your thermostat.

Let me know how it goes. 

Regards,

Melany

[Dqparker]

Thanks Melany,

I actually did a factory reset last night.  It didn’t solve the problem

[gmelanymelissa]

Hi @Dqparker, 

Thanks for the follow-up.

My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there. 

Keep me posted. 

Best regards,

Melany

[Dqparker]

Good morning Melany,

Do you have any ideas about the issue I am facing?  I did fill out the form you as you requested. 

[Dqparker]

The form has been completed twice. Please let me know the next steps. 

[gmelanymelissa]

Hi @Dqparker, 

Thank you for submitting the form. I appreciate you taking the time to fill it out.

Our team will reach out to you via email to further assist you.

Let me know if you have any other questions. 

Best regards, 
Melany