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Gen 1 Thermostat "Couldn't Connect to Wifi"

alexkleno
Community Member

Randomly the thermostat showed a "not connected to wifi" message so I went into the home app and attempted to re enter the wifi information and it won't connect. I restarted my router, factory reset my thermostat, scanned the QR code at setup and attempted to use the pin number instead as well on my 3rd and 4th attempts to resolve. I have internet connectivity with all other devices in my home (phone, computers, tv, google assistant, etc).

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

When selecting a Wifi network, does it show you a list of networks to connect to?

Have you tried these steps?

Nest thermostat is offline - Google Nest Help