Temperature sensor

[tuquik]

My temperature sensor is offline, I can't find the check connection on the app or how to reconnect the sensor!!! I need assistance. 

[Asklepius]

I am having the same problem. however I did find "the check connection [in] the app" from thermostat view in the nest app click/tap the temperature sensor that is listed as offline.

On my view the offline sensor has this character next to it > instead of o next to all the others... When I click/tap that sensor I get taken to " "Troubleshoot issues with the Nest Temperature Sensor"

I followed the instructions for" your sensor is offline in the app" but unfortunately it did not resolve my problem.

I then tried to follow the instructions for " you can't connect the sensor to your thermostat" but unfortunately that did not resolve my problem either...

I was searching for a solution to my problem which is an issue after setup where my sensor is offline in the app or has trouble communicating to the thermostat and I am unable to get my sensor to connect in the app, when I came across your problem and happen to know the answer. I hope you have better luck than I am.

[Asklepius]

 Troubleshoot issues with the Nest Temperature Sensor 

[Ryan_G]

Hi everyone,

I just wanted to follow up and see if anyone is still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan