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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4517 Views
  • 0 replies
  • 5 kudos

Orange flashing light on heat link and no connection to thermostat

  Hi,my nest 2nd gen thermostat has lost connection error h1. I’ve tried moving it closer to the heat link and still it won’t connect.When I press & release the heat link button it flashes orange? Can’t seem to find details of this colour light anywh...

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Phippsy by Community Member
  • 2185 Views
  • 6 replies
  • 0 kudos

Thermostat giving wrong temperature

My issue in bullet points:Nest app said thermostat was offlineThermostat light was blinking orangeCharged thermostat base via wall outletThermostat light blinked green and asked me to reconnect baseNow the thermostat shows wrong temperatures and inco...

Nest 3rd Gen keeps going offline

Tried everything. Battery good, deleted and reinstalled app and thermostat. Thermostat shows online but app shows offline. Version up to date. Any ideas?

Md171 by Community Member
  • 973 Views
  • 17 replies
  • 0 kudos

Thermostat WiringHVAC system for 2 stage geo-thermal

I am replacing a Robert-Shaw thermostat on a two stage geo-thermal heat pump which provides both heat and air conditioning . There is no emergency heat backup on the system . Hopefully I can use a Google Nest but currently I have 7 wires connected as...

Noreaster by Community Member
  • 227 Views
  • 4 replies
  • 0 kudos

Feature to avoid electricity peek hours

I'm on a program with my electricity provider where my electricity is billet at 80% most of the time but for some periods during the winter I'll be billed 400% of the base rate. They are informing us 24h in advance. Those period are usually 600-900am...

Sbeaudry by Community Member
  • 286 Views
  • 5 replies
  • 1 kudos

Setting thermostat while in a different time zone

Hi. Currently in Costa Rica and would like to set my thermostats before I come home to a freezing flat in London. Will be leaving Costa Rica at 14.00 local time next Monday, arrive home 10.00 GMT Tuesday via Newark airport USA. How do different time ...

Tessav by Community Member
  • 268 Views
  • 3 replies
  • 0 kudos

Nest Learning thermostat display randomly stays off

My new Nest Learning Thermostat works great, however the display has random periods (several days) of NOT waking up when I walk by or wave at it. Can't identify a pattern, though it continues to operate just fine. Just annoying for several days after...

AP71 by Community Member
  • 275 Views
  • 4 replies
  • 0 kudos

How to change safety temperature above 45 degrees

Are there any updates to capabilities of changing the minimum safety temperature to be above 45 degrees? In my area, HVAC people say set your temperature to minimum 60 degrees to prevent pipes from freezing/bursting.In previous threads (i.e. https://...

VincentLa by Community Member
  • 1959 Views
  • 4 replies
  • 0 kudos
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