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Temperatures do not show up in history since last week

Resortlivingaz
Community Member

I have a nest thermostat E.  It's been working well for a couple years. There was a software update last Monday - I see it in the history. Then on Wednesday, a couple of temperatures show in the history, but most are missing. Every day since Wednesday, a can see blocks of usage, but no temperatures are showing.

I logged in online and it's the same. 

What's going on? Was this intentional in the update?

 

 

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey Resortlivingaz,

 

Apologies for the late reply, and for the trouble with the temp history. I wanted to follow up, and see if you are still having trouble with that? Please let me know, as I would be happy to take a closer look.

 

Best regards,

Jake

They were missing for about a week, then appeared for a day, went away again sporadically, and now they are back everyday. I assume some tweaks were made by Nest and sent to the device? I didn't do anything differently. 

Jake
Community Specialist
Community Specialist

Hey Resortlivingaz,

 

There was a known issue with the history not showing up. This should be fixed, and I am sorry you ran into that. If you see the issue persist in the future, please feel free to let me know at any time. 

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Resortlivingaz,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake