09-20-2021 10:42 PM
I have a nest thermostat E. It's been working well for a couple years. There was a software update last Monday - I see it in the history. Then on Wednesday, a couple of temperatures show in the history, but most are missing. Every day since Wednesday, a can see blocks of usage, but no temperatures are showing.
I logged in online and it's the same.
What's going on? Was this intentional in the update?
10-15-2021 09:44 AM
Hey Resortlivingaz,
Apologies for the late reply, and for the trouble with the temp history. I wanted to follow up, and see if you are still having trouble with that? Please let me know, as I would be happy to take a closer look.
Best regards,
Jake
10-15-2021 10:49 PM
They were missing for about a week, then appeared for a day, went away again sporadically, and now they are back everyday. I assume some tweaks were made by Nest and sent to the device? I didn't do anything differently.
10-19-2021 02:24 PM
Hey Resortlivingaz,
There was a known issue with the history not showing up. This should be fixed, and I am sorry you ran into that. If you see the issue persist in the future, please feel free to let me know at any time.
Best regards,
Jake
11-12-2021 10:57 AM
Hey Resortlivingaz,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake