Terrible compatibility with Hive heating system

[Evs1980]

Does anyone have constant problems with Hive compatibility? Never saying the correct room temp and voice commands never working, always saying the temp has reached it's goal when it has not? Hive system with Google home not the nest thermostat 

[humbertogarcia]

Hi Evs1980,

I'm really sorry to hear that your Google Home app isn't showing the right room temperature and voice commands aren't working as they should. Don't worry, I'm here to help, and I'd be absolutely glad to share some steps that often resolve these kinds of issues. Let's get your Google Home back on track!

Have you confirmed that the thermostat works properly via the manufacturer app?

In the meantime, try to disconnect and link back your Hive system in the Google Home app. Refer to this guide for assistance: Connect third-party smart home devices in the Google Home app.

Regards,

Humberto

[Evs1980]

Hi Humberto! Thanks for the reply!

Yes I have tried repeatedly to disconnect and reconnect, the Hive app works fine on my mobile devices, and still the same problem occurs immediately when trying to operate through the Home hub or app. 

[humbertogarcia]

Hi Evs1980,

Thanks for taking the time to try rebooting and reconnecting accounts; that really helps narrow things down.

Although the Hive app seems to work fine with your thermostat, I recommend double-checking that your Hive product firmware is up to date.

Also check that your mobile device's app version is updated.

I suggest the following steps:

• Refresh Google Home App Data: Sometimes, clearing your Google Home app's cache and data on your phone can fix those stubborn sync issues. And let's make sure the app itself is the latest version.

• Check Router Settings (The Deeper Dive): Less common, but sometimes advanced router settings like firewall rules or AP isolation can subtly interfere. If you're comfortable, take a quick peek at those in your router's settings.

• If those steps don't work as expected, you may need to contact the thermostat manufacturer in order to confirm that your product is not a cause of the situation.

If these steps don't smooth things out, don't worry, I can definitely explore this further to get your smart home working just right.

Regards,

Humberto

[Evs1980]

Thankyou so much for getting back to me Humberto! 

I will be back home Sunday morning and will try these things to resolve the issue and let you know how I get on! Speak soon and thanks again! Peter.

[humbertogarcia]

Hi Evs1980,

Thank you for your post and for your willingness to try the suggested steps. I look forward to your response. For any additional assistance, please count me in.

Regards,

Humberto