Terrible customer service

[Sirbillmcneal]

The customer service for nest thermostats is terrible. So frustrating. I just wish they would give me my money back for this terrible product.

[EdwardT]

Hi Sirbillmcneal,

Thanks for posting. I'm sorry to hear about your experience. Could you tell us more about what's happening with your Nest Thermostat? We're here to help.

Thanks,

Edward

[Jeff]

Hey Sirbillmcneal,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know a bit more about the problem you're seeing and I'll be happy to jump in and help.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff