New Nest learning thermostat. I changed my filter on December 12. It is now January 2. I keep getting air filter change reminders and they will not stop. On the Nest app they come every 5-6 minutes. The option to press done is greyed out. All i can do is trash the message. This never happened with my previous first generation thermostat. Normally it was about every three months the reminder would come on. How do i fix this?
Go to your thermostat and tap to wake it up, go to settings, rotate the ring until you get to reminders and then select reminders, then you need to go in there and click on RESET and then rotate the ring to select the last month the filter was changed. Probably December
The AC Cooling Wizard
If you want to stop the filter, minder all together, go into your nest, thermostat, go into settings, go to minders or reminders, and turn off your filter reminder
I saw your post and wanted to chime in — I'm sorry for the delay. I just want to follow up if you're still encountering the issue. Please let me know as I'll be willing to assist you from here.
I appreciate your help, @CoolingWizard, Edward, Jake, and Archie.
I understand the frustration that you are having. I know this is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.