The Air filter replacement notice will not stop

[leon2]

New Nest learning thermostat. I changed my filter on December 12. It is now January 2.  I keep getting air filter change reminders and they will not stop. On the Nest app they come every 5-6 minutes.  The option to press done is greyed out. All i can do is trash the message.  This never happened with my previous first generation thermostat.  Normally it was about every three months the reminder would come on.  How do i fix this?

[CoolingWizard]

Go into your Nest app and change your filter, minder notification.

The AC Cooling Wizard

[leon2]

Thank you, but change it to what?

[CoolingWizard]

Go to your thermostat and tap to wake it up, go to settings, rotate the ring until you get to reminders and then select reminders, then you need to go in there and click on RESET and then rotate the ring to select the last month the filter was changed. Probably December 

The AC Cooling Wizard

[leon2]

Thank you again, I appreciate your time.  I did this before but trying again to see if it changes its behavior 

[leon2]

still does it. If i can't find a work around, i"ll just cut it off and use a paper calendar 🤣

[CoolingWizard]

If you want to stop the filter, minder all together, go into your nest, thermostat, go into settings, go to minders or reminders, and turn off your filter reminder

[leon2]

Thanks for all your help and time

[EdwardT]

Hi folks,

@CoolingWizard, thanks for the help!

@leon2, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[leon2]

Thus far it stopped by itself. But that was not because of any of the fixes I attempted 

[EdwardT]

Hi leon2,

Thanks for the update. I'm glad o hear that you no longer get the replacement notice. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Edward.

Thanks,

Archie

[Jake]

Hey MJF1,

I am sorry to hear about the trouble. Do you mind me asking if the troubleshooting steps CoolingWizard had posted above helped at all? Please let me know, as I would be happy to take a closer look.

Best regards,

Jake

[leon2]

I wish i could say that it stopped, but it randomly came back and then randomly stopped again. Its absurd

[MJF1]

Mine alerts me daily to change the filter which I have done and reset the reminder and it still does it daily.  Pretty useless if this continues.

[leon2]

Could not agree more

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[MJF1]

Still not working correctly. Please advise.

[Jenelyn_O]

Hi there,

I saw your post and wanted to chime in — I'm sorry for the delay. I just want to follow up if you're still encountering the issue. Please let me know as I'll be willing to assist you from here. 

I appreciate your help, @CoolingWizard, Edward, Jake, and Archie.

Best,

Jenelyn

[leon2]

yes, I gave up and turned off the reminder

[MJF1]

Yes still happens. I turned it off. Sucks that it doesn't work correctly.

[leon2]

it has notified me at least 6-8 times over the past two days to change my filter.  On the ios app when i click on the "changed it" button nothing happens, so i delete it and it still shows up on the thermostat as wee

[Jake]

Hey there,

I understand the frustration that you are having. I know this is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake