08-23-2021 12:24 PM
Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original Poster: Callie Defore
08-23-2021 12:37 PM
10-27-2021 07:30 AM
I am having the same problem immediately after migrating my Nest account to Google Account.
Nest Thermostat says it's connected to my network and online. Google Home app is connected to the device and can control the basic settings. Nest App says the device is offline.
04-18-2022 06:21 AM
I have the same problen. In the app it says it has been disconnected for 4 hours.
08-01-2022 02:42 PM
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. I did find an article with some troubleshooting steps. If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!
11-29-2021 09:25 AM
I am having this same issue currently. I migrated nest account to google. For ~12 hours after migration the thermostat showed offline in the google home app but online in the nest app. After the 12 hrs or so it became solely accessible via google home app or physically manipulatong it, and offline in the nest app. It's been 3 days now, and I still can't control my thermostat properly.
Is there any type of fix for this ?
11-30-2021 09:40 AM
I am having the same issue, can someone please provide a resolution to this..
04-18-2022 06:23 AM
I need some help .
11-30-2021 10:25 AM
Fixed It.. after migrating your Nest account to Google home. Do a hard reset on the thermostat, then re-add the thermostat to the nest app, once completed, the thermostat should be become available again within Google home.