Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Need Continuous Fan
I have had this Nest thermostat sitting on a shelf for about 2 years - finally decided to install it. Had a great chat session with a support person that was thorough. My HVAC system is definitely compatible - model numbers were checked by support pe...
AC not cooling
I recently moved in and the house came with 1st generation thermostat. I added it to my google home app but I had to do the factory reset and add it to the app. Everything went good but when I turn on the ac to cool (70) it won’t blow any cold air ju...
Google Nest Tech Support Number
1 (888) 525-3050. Is this a valid tel no for Google Nest Customer Support. I think I got scammed. This is the number I found online. But, when I reached a person who identified himself as a “Google nest technician”, I explained that my nest learning ...
Nest wiring compatibility
Hello, my new Nest says it is incompatible with my old system. What can I do now?Picture of old system attached.Thank you
Thermostat wifi
Nest thermostat lost Wi-Fi connection and is now not showing any networks to re-connect have tried every troubleshooting tip there is out there. This is a second unit I have had, working fine at first then months later the same issue as the first uni...
Eco Mode Enabled / stuck while home
Getting help is not user friendly. When I select "contact us" I expect to actually be able to contact someone. My Nest unit automatically starting mode when I'm home. It is supposed to be using my phone to deduce if I'm home or not yet. Yet the Nest ...
Is my wiring correct?
so as of recently my AC compressor turns on, the fan blows for a bit, than the fan turns off but the compressor is on. I've tried to reset it, same thing happens. Either wires are not in the right place or my actual fan blower isn't working. Help
Resolved! Nest Thermostat
We have a Nest thermostat for a couple of years. In the 2 months the thermostat is always set at 69 cooling mode. it will change to 69 heating for no reason. I have called into you all for help. We have reset it, looked for schedules and anything els...
Reconecting
I live in an area where our WiFi goes down frequently. After my WiFi comes back up is there a way to reconnect my thermostats to my iPhone app if I am out of town?
S1, S2 and Aux Wires
I recently purchased the basic Google Nest Smart Thermostat, not knowing our downstairs unit apparently has a heat pump. I had easily installed this same model on our upstairs unit and assumed they were the same.A quick call to Google helped me figur...
