The cold and heat are running

[robertnesbit]

The cold and the heat is on at the same. I have a bad thermostat 

[Patrick_Caezza]

@robertnesbit 

Which Nest thermostat do you have?

Is this problem new, or was it there since the thermostat was installed?

Can you post a picture of the original thermostat wiring?

[Jenelyn_O]

Hi there,

Thanks for reaching out. I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate your help, @Patrick_Caezza.

Best,

Jenelyn

[Jenelyn_O]

Hi robertnesbit,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Regrads,

Jenelyn

[Jenelyn_O]

Hey robertnesbit,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Jenelyn